Frequently Asked Questions
How is KONE Spares affiliated with KONE Inc.?
KONE Spares is fully owned by KONE Inc. and is a part of KONE’s Service Business Center.
What is different about KONE Spares in relation to KONE?
KONE Spares is the North American Distribution Center for spare parts to the elevator and escalator industry. All parts issues, (buying and selling) are funneled through the KONE Spares operation.
What can I get from KONE Spares?
You name it! New, OEM Montgomery, MAC, O&K, Armor, and KONE parts are all stocked.
In addition, full controllers, door operator packages, soft-starters, escalator
steps, chains, printed circuit boards and so much more.
View the KONE Spares line
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How soon can KONE Spares delivery my parts?
Immediately, in the vast majority of cases. Spares stocks over $12MUSD worth of inventory and has a team of eleven buyers monitoring stock levels and reacting to the customers needs. KONE Spares can ship all the way up to 6:30 p.m. and is available on weekends for emergency service. Call (309) 314-0757 for after hours and emergency service program.
How do you support your products?
KONE Spares sales staff has over 100 years of combined experience. The knowledge base is unmatched in the industry. In addition, a full time Life-Cycle Manager is on staff to assist in the processing of new applications in relation to obsolescence. The technical resource section on this website provides a large amount of information and help that makes maintaining and repairing your elevators and escalators a much more efficient process.
Can I get a catalog?
- KONE Spares has the most current and comprehensive interactive online catalog in the industry.
- Access PartsView here
- For additional help and support, or product specific catalogs, email konespares@kone.com.